Location
Located at the Resorts World Birmingham complex (on the same grounds as Birmingham NEC, lies the Genting Hotel. The hotel is easily accessible from the M6 Motorway and once on the NEC Grounds, there is ample signage to direct you straight to Resorts World Birmingham.
The Car park is easily accessible through a security barrier and costs around £15 per night. The Genting Hotel offers guests booking a Suite, a complementary underground VIP spot within the cost of the room booking so you save on the £15 parking cost.
Within the complex, you will find many well known restaurants, shops and entertainment facilities such as Cineworld and Vortex Gaming Centre.
Amenities
The hotel offers 173 four star rooms and 9 five star rooms and suites to choose from. 2 meeting rooms boasting natural daylight and modern technology. This hotel also has the well known Santai Spa which is for over 18’s only. We travelled with a child so were unable to access the spa or swimming facilities which was a bit of a disappointment. They did however give us complementary £5 Vortex vouchers for the disappointment.
As soon as you enter the hotel lobby, there is an amazing scent that invites you in and you feel a touch of luxury straight away. We spoke to Management and found out this scent technology was custom made for the Genting Hotel. (White Jasmine) and not available to the general public.
So moving on to other amenities, you will find all the usual amenities you expect from a good 4* hotel.
- Electric vehicle charging station
- Free Internet
- Fitness Centre
- Bar / lounge
- Casino (over 18s only)
- Swimming pool (over 18s only)
- Santai Spa (over 18s only)
Value For Money
We paid £128 for a 1 night stay in a twin queen bed room. We were given the Peninsular Suite which was very nice and inviting. There are cheaper hotels and room rates available nearby but we believe this hotel offers a good value for money stay. The hotel feels a touch of class above the rest and therefore we were happy with the £128 rate we paid. We have taken some images of the suite so you get an idea of the rooms.
Service / Staff
The service is exactly what you would expect from a good 4*/5* hotel. The 24 hour concierge is always available for questions and help where needed.
Not being allowed into the swimming pool area as it is connected with the Spa and casino is a disappointment but the reception staff explained the reason and offered vouchers for the Vortex Gaming Centre which they didn’t have to do. This was a nice gesture and helped with the child’s disappointment to an extent. We had already told our child this may be the case after researching online before arriving so they were prepared for this scenario. We believe the hotel could offer a daily children’s admission slot (during off-peak hours obviously) which would help alleviate this issue but it doesn’t seem to be on the plan for them.
Lastly – Would we go back
YES. We believe this hotel offers good value for money, a great location and very good service. All in all, it was a great stay and we would recommend anyone visiting Birmingham to try out this hotel.
