HF FÉNIX LISBOA, Lisbon

Location

Address: Praça Marquês de Pombal 8, 1269-133 Lisboa, Portugal

City/Region: Lisbon, Portugal.

Proximity to Attractions:

• Marquês de Pombal Square: Right on the square itself. A significant traffic circle and square featuring an impressive monument and a key transport hub.
• Avenida da Liberdade: Approximately 0.2 miles (0.3 km) away. A major thoroughfare known for its luxury shopping, dining options, and architectural landmarks.
• Eduardo VII Park: About 0.4 miles (0.6 km) away. A large public park offering green spaces, panoramic views of the city, and a pleasant place for a stroll.
• Rossio Square: Approximately 1.2 miles (2 km) away. A historic square known for its vibrant atmosphere and cultural events.
• Alfama District: About 1.5 miles (2.4 km) away. One of Lisbon’s oldest and most charming neighbourhoods, known for its narrow streets and traditional Fado music.

HF Fénix Lisboa is situated in the heart of Lisbon. The hotel’s central location makes it ideal for exploring Lisbon’s attractions and enjoying its vibrant city life. Just a stone’s throw away from Avenida da Liberdade known for its luxury shopping, dining options, and architectural landmarks. There are some great restaurants to eat out at and all the well-known luxury brand stores including Burberry, Michael Kors, Gucci, Louis Vuitton, Emporio Armani, Prada, Guess and many more.

First Impressions at the Hotel

Arrival Experience:

The hotel’s entrance and reception area were clean and tidy as you would expect from a 4* hotel. The Check-in Desk was easy to locate and there were 3 staff members available to help guests check in. We were seen almost immediately and were greeted with a warm welcome.

After the check-in details were completed, a member of staff spoke to us about the area and helped us locate some landmarks using a map. The service was fantastic. A great first impression of the staff/service.

Ambience:

The atmosphere and interior design of the hotel’s common areas were good overall. It felt like it was a good 4* hotel.

Accommodation

Room Type: Terrace Room – Double Bed

View:

View from the room was directly towards Marquês de Pombal Square (8th floor)

Size and Layout:

The room itself felt quite small for the premium price we paid to upgrade to a terrace room. It was obvious upon entering, that the upgrade was solely for the outside terrace space. The layout itself was as expected with an area to keep your belongings and a separate area to rest. The bathroom walls take up space from within the room which makes the room feel much smaller than expected because of the bathroom layout, there is a narrow corridor type of space which leads to a desk with Tea/Coffee making facilities. All in all, the room was adequate but felt smaller than expected for the £155 per night price tag.

Comfort:

The quality of the bed was good. linens were clean and tidy upon arrival. Each guest had 2 pillows each and these were very good pillows. Overall, comfort levels were excellent.

Noise levels in the room were slightly below expectations. Noise from the corridor leaked through into the room as well as the outside traffic noise. Due to the location, traffic near the hotel can be heavy, especially in the mornings when the noise can be an issue. It just seemed the level of soundproofing was not adequate for this room.

Cleanliness:

The cleanliness of the room, bathroom, and common areas were all good. The hotel is not a new build but has been kept well and in good overall condition. Housekeeping was good. The beds were clean and made up ready for our arrival.
Amenities:

The range and quality of the in-room amenities such as Wi-Fi, television, kettle etc. were good. Everything you generally need was available. There were sufficient plug sockets and the light switches were placed conveniently.

Facilities

On-Site Dining:

Restaurant: The hotel features an on-site restaurant serving breakfast, lunch, and dinner with a selection of international and local dishes.

Bar/Lounge: A casual area where guests can unwind and enjoy a variety of beverages.

We chose not to use the hotel dining options during our stay as the cost was outweighed by the vast cheaper options available nearby.

General Hotel Facilities:

• Free Wi-Fi: Available throughout the hotel for guest convenience.
• Fitness Centre: Equipped with modern exercise equipment.
• Business Centre: Includes meeting rooms and workspaces for business travellers.
• Restaurant: The hotel’s restaurant offers a variety of international and local dishes.
• Bar: A space for guests to relax and enjoy drinks.
• 24-Hour Reception: For assistance and guest services.
• Airport Shuttle: Available upon request, often at an additional charge.
• Laundry Service: Available for guests needing laundry facilities.

Staff:

The Reception staff were friendly and very helpful. We were given all the information we needed for a great stay. Our experiences with the front desk, concierge, and other hotel services were excellent overall.

Value for Money

Pricing:

We paid approximately £155 per night for a Terrace Room.

• Overall Value:

The value of upgrading to a terrace room, in our opinion is not worth the money. (from £95 – £155) The rooms are not any bigger. The standard rooms would be a better option.

Final Thoughts

We liked the hotel. The location was good and close to everything needed. It’s a good hotel if you plan to go to Lisbon and want to stay in the busy/tourist area.

Would We Go Back?

Yes, we would. The value for money was fair but there are other options nearby so next time, we will try a different hotel.